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Citizen Charter

Government of the People's Republic of Bangladesh

Department of Information and Communication Technology

Upazila office

Rampal, Bagerhat

doict.rampal.bagerhat.gov.bd

 

Vision  and  Mission

Vision :

To bring the use of information technology to the doorsteps of the people with the aim of establishing knowledge based economy and good governance and ensuring sustainable development.

Mission :

High speed electronic communication, e-government, development of skilled human resources with efficient information technology knowledge, cyber security, implementation of ever-new concepts of information technology, effective coordination, ensuring spread of technological ideas among all. Establishment of information and communication technology infrastructure, reliable maintenance methods and attractive information technology services.

Promised  Services:

)  Citizen  Services :

Serial no

 Name of service

 Methods of service delivery 

Required  Paper  Letter 

        And  place of receipt 

Service  value  and 

Payment  method

Service  delivery

  Deadline

 Officer in charge

Name ,  surname ,  phone  number  and  mail )

(১)

(২)

(৩)

(৪)

(৫)

(৬)

(৭)

Providing information regarding ICT department

Official web site / telephone / e-mail / direct

Application form, where applicable

Upazila office, Rampal, Bagerhat

Free

Immediate / working days (if applicable)

Md. Asaduzzaman

Assistant Programmer

Phone: + 80465-656190

assaduzzaman.cse@gmail.com

Provide advice and support on all types of ICT related products and services at the field level

Official Web Site / Telephone /

 E-mail / direct / on demand

Application form where applicable /

Directly,

Upazila office, Rampal, Bagerhat

Free

Immediate / working days (if applicable)

Md. Asaduzzaman

Assistant Programmer

Phone: + 80465-656190

assaduzzaman.cse@gmail.com

Accepting services, support and advice of computer and language learning labs established in educational institutions and other places

Official web site / telephone / e-mail / direct / on demand

Application form / direct, where applicable

Upazila office, Rampal, Bagerhat

Free

Immediate / working days (if applicable)

Md. Asaduzzaman

Assistant Programmer

Phone: + 80465-656190

assaduzzaman.cse@gmail.com

Provide support to Union Digital Centers

Official web site / telephone / e-mail / direct / on demand

Application form / direct, where applicable

Upazila office, Rampal, Bagerhat

Free

Immediate / working days (if applicable)

Md. Asaduzzaman

Assistant Programmer

Phone: + 80465-656190

assaduzzaman.cse@gmail.com

Provide necessary advice to raise awareness about cyber security

Official web site / telephone / e-mail / direct / on demand

Application form / direct, where applicable

Upazila office, Rampal, Bagerhat

Free

Immediate / working days (if applicable)

Md. Asaduzzaman

Assistant Programmer

Phone: + 80465-656190

assaduzzaman.cse@gmail.com

Outsourcing / ICT training for employment of unemployed youth in human resource development

As per the instructions of the higher authority / as per the annual work plan of the department

Application form / direct, where applicable

Upazila office, Rampal, Bagerhat

In accordance with existing government policies

As directed

Md. Asaduzzaman

Assistant Programmer

Phone: + 80465-656190

assaduzzaman.cse@gmail.com

 

 

)  Institutional  services :

Serial  No.

 Name of service

 Methods of service delivery 

Required  Paper  Letter 

And  place of receipt 

Service  value  and 

Payment  method

Service  delivery deadline

 Officer in charge

Name ,  surname ,  phone  number 

And  mail )

(১)

(২)

(৩)

(৪)

(৫)

(৬)

(৭)

  1.  

Sending various reports / information

Required reports / information from ICT Department / any other department are sent through / e-mail / e-document.

According to the letter received

Free

Immediate / working days (if applicable)

Md. Asaduzzaman

Assistant Programmer

Phone: + 80465-656190

assaduzzaman.cse@gmail.com

  1.  

Organizing workshops / seminars / celebrating different days

Through interrogation, through direct communication

Depending on the topic of the workshop / seminar / day / Depending on the discussion and consent of both the parties

In accordance with existing government policies

Immediate / working days (if applicable)

Md. Asaduzzaman

Assistant Programmer

Phone: + 80465-656190

assaduzzaman.cse@gmail.com

Provide training on ICT / e-documents / web portals / other matters to the officers and employees of various government departments.

Through the petition of the concerned department,

As per the instructions of the higher authority / as per the annual work plan of the department

Application form / direct if applicable

Upazila office, Rampal, Bagerhat

In accordance with existing government policies

As directed

Md. Asaduzzaman

Assistant Programmer

Phone: + 80465-656190

assaduzzaman.cse@gmail.com

 

Provide ICT related training and advice in various training workshops organized by various government / semi-government departments

By request of the concerned department / Telephone / E-mail / E-Document / Direct

Application form / direct if applicable

Upazila office, Rampal, Bagerhat

Free

Immediate / working days (if applicable)

Md. Asaduzzaman

Assistant Programmer

Phone: + 80465-656190

assaduzzaman.cse@gmail.com

 

Provide training to students on ICT / programming through the use of Sheikh Russell Digital Lab for Human Resource Development

Communication / telephone communication through personal presence

 

Application form where applicable

Upazila office, Rampal, Bagerhat

Free

Immediate / working days (if applicable)

Md. Asaduzzaman

Assistant Programmer

Phone: + 80465-656190

assaduzzaman.cse@gmail.com

E-Document / Web Portal / ICT Advice / Troubleshooting

Official web site / telephone / e-mail / e-document / direct / on demand

Application form / direct if applicable

Upazila office, Rampal, Bagerhat

Free

Immediate / working days (if applicable)

Md. Asaduzzaman

Assistant Programmer

Phone: + 80465-656190

assaduzzaman.cse@gmail.com

Provide technical assistance on ICT at government and semi-government levels

Official web site / telephone / e-mail / e-document / direct / on demand

Application form / direct if applicable

Upazila office, Rampal, Bagerhat

Free

Immediate / working days (if applicable)

Md. Asaduzzaman

Assistant Programmer

Phone: + 80465-656190

assaduzzaman.cse@gmail.com

Provide assistance in launching various online e-systems in government offices

Official web site / telephone / e-mail / e-document / direct / on demand

Application form / direct if applicable

Upazila office, Rampal, Bagerhat

Free

Immediate / working days (if applicable)

Md. Asaduzzaman

Assistant Programmer

Phone: + 80465-656190

assaduzzaman.cse@gmail.com

Provide technical advice on purchasing ICT products from various government departments

Communication through personal presence / telephone communication

 

Application form where applicable

Upazila office, Rampal, Bagerhat

Free

Immediate / working days (if applicable)

Md. Asaduzzaman

Assistant Programmer

Phone: + 80465-656190

assaduzzaman.cse@gmail.com

১০

Visit the lab and provide necessary advice to increase the efficiency and usability of Sheikh Russell Digital Lab

Communication / telephone communication through personal presence

 

As directed

Free

Immediate / working days (if applicable)

Md. Asaduzzaman

Assistant Programmer

Phone: + 80465-656190

assaduzzaman.cse@gmail.com

১১

Organizing monthly meetings of ICT committee at upazila level to keep the development activities of ICT industry dynamic

Communication through personal presence / online communication

 

Official website / notice

Upazila office, Rampal, Bagerhat

Free

Immediate / working days (if applicable)

Md. Asaduzzaman

Assistant Programmer

Phone: + 80465-656190

assaduzzaman.cse@gmail.com

 

 

 

 

 

 

 

 

 

 

)  Internal  services :

Serial  No.

 Name of service

 Methods of service delivery 

Required  Paper  Letter 

And  place of receipt 

Service  value  and 

Payment  method

Service  delivery 

Deadline

 Officer in charge

Name ,  surname ,  phone  number 

And  mail )

(১)

(২)

(৩)

(৪)

(৫)

(৬)

(৭)

  •  

Inspection of Union Pop-Center / UDC to increase the capacity of official activities

Communication through personal presence / telephone communication

 

As directed

Free

Immediate / working days (if applicable)

Md. Asaduzzaman

Assistant Programmer

Phone: + 80465-656190

assaduzzaman.cse@gmail.com

  •  

Official e-document implementation / web portal update

Official web site / e-document

Official website

Upazila office, Rampal, Bagerhat

Free

Immediate / working days (if applicable)

Md. Asaduzzaman

Assistant Programmer

Phone: + 80465-656190

assaduzzaman.cse@gmail.com

  •  

Updating all official registers

All official registers

As needed

Free

Immediate / working days (if applicable)

Md. Asaduzzaman

Assistant Programmer

Phone: + 80465-656190

assaduzzaman.cse@gmail.com